How We Ship

All orders are shipped via air express to ensure fast and secure delivery worldwide. Each TD garment is crafted with precision and care in our atelier.

Production & Processing Time

Once your order is placed, please allow:

• Regular Orders: 2 to 3 business days for garment construction
• Pre-Orders: 4 to 5 business days for garment production

Production begins immediately after payment confirmation.

Delivery Times by Region

Once shipped, your order will arrive within these timeframes:

Delivery times are estimates and may vary during peak seasons or due to customs processing.

Shipping Partners

We work with trusted courier services to ensure your order arrives safely:

• DHL Express: For all international deliveries
• ARAMEX: For deliveries within Lebanon

Order Tracking

Stay updated on your order every step of the way:

1. Order Confirmation: You'll receive an email confirming your order details
2. Production Update: We'll notify you when your garment enters production
3. Shipping Notification: You'll get tracking details once your order ships
4. Delivery Confirmation: Track your package until it reaches your door

Delivery Restrictions

Currently, we are unable to ship to the following countries:

• Iran
• Palestine
• Russia
• Ukraine

We're working to expand our shipping reach. Contact us at [email protected] for updates on new shipping destinations.

International Duties & Taxes

For international orders:

• Duties and taxes may apply based on your country's customs regulations
• These charges are determined by local customs authorities
• Additional fees are based on order value and product origin
• Duties and taxes are non-refundable, even if items are returned

These charges are separate from your order total and are collected by the courier upon delivery.

Delivery Issues

If you experience any delivery problems:

• Missing Package: Contact us within 48 hours of expected delivery
• Damaged Package: Document damage and contact us immediately
• Incorrect Address: Contact us before shipment to update delivery details
• Delivery Delays: We'll work with our courier partners to resolve any issues

For any delivery concerns, reach out to our customer service team at [email protected] or +96181886848.

Order Changes

Once your order is placed, we are unable to modify selected items or shipping addresses. If you need to cancel your order before it ships, please contact us immediately at [email protected].

Changes are only possible if your order has not yet entered production.